Cross-Console Gaming


︎ Blizzard Entertainment
︎ Design researcher (Team of 21)
︎ Report & Recommendations

Problem


Gamers can’t directly communicate with other gamers if they are playing on different consoles.(Ex: Xbox players can’t directly communicate with Switch players through their consoles.) Do console (PlayStation, Xbox, Switch) gamers use devices outside of their console to communicate while playing? If so, what can we learn about these communication practices?

Recommendations


Community is central to the gaming experience. Therefore,
➊ Provide gamers the ability to identify themselves.
➋ Accomodate overlapping gaming communities.
➌ Allow blocking and setting boundaries.
➍ Allow integration with social media to support spread of communities. 


Tools: Miro, Zoom, Google Suite, Dedoose







Do console (PlayStation, Xbox, Switch, etc.) gamers utilize devices outside of their console to communicate with others while playing together?





Approach


1. Goal Setting 


We spoke with our client Blizzard Entertainment to clarify goals and define research question.

2. Recruit + Fieldwork


I gathered ethnographic research by interviewing a participant. My partner and I conducted 3 separate interviews:

➊ Pre-observation interview
➋ Observation interview
➌ Post-observation interview

3. Analysis


After gathering all the fieldwork, I presented key findings. Then came up with overarching themes, also referred to as ‘models’.

We used Dedoose, a qualititative coding software, to trace themes and generate insights. My teams focus was on ‘community, socialization, and communication’.

4. Synthesis


After observing themes/insights from the 10 participants, my team and I proposed design recommendations for Blizzard Entertainment.



Recruitment



ACCESS SURVEY HERE︎︎︎



10 Cross-Console Players



Fieldwork



VIEW FULL INTERVIEW GUIDE︎︎︎





Themes





Analysis







Design Recommendations


In light of our insight that community and communication is central to the gaming experience, gamers need a way to build and sustain their relationships.

➊ Give players tools and information to identify themselves
➋ Reflect overlapping gaming communities
➌ Allow blocking and setting boundaries
➍ Allow integration with social media to support and promote spread of communities





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